This privacy notice explains how Music&Co. (“we”, “our”, “us”) collects, uses and shares your personal data, and your rights in relation to the personal data we hold about you. This privacy notice concerns our processing of personal data of past, present and prospective students of Music&Co (“you”, “your”).
How we collect your information:
We may collect your personal data in a number of ways, for example:
- from the information you provide when you interact with us before joining, for example when you express your interest in a trial lesson;
- when you apply to study with us and sign your Terms and Conditions;
- when you communicate with us by telephone, email or via our website, for example in order to make enquiries or raise concerns;
- in various other ways as you interact with us during your time as a student of Music&Co, for the various purposes set out below;
- from third parties, for example when your parent or legal guardian shares information about you with us.
The types of information we collect:
We may collect the following types of personal data about you:
- your name, gender, date of birth and main spoken language;
- your contact information such as mailing address, email and telephone number,;
- information relating to your parents, if you are under age;
- information about your guitar playing skills and history;
- relevant details for invoicing and billing;
- details of your interactions with us through email, phone, social media, surveys or our website.
When you visit our website, we may also automatically record your IP address and other information which is not personal information.
How we use your personal data
We may use your personal data to maintain our connection with you as our student and keep you informed of any of our new services or products. Unless you have asked us specifically not to receive such marketing information.
It is not compulsory for you to provide us your personal information. However, if you choose not to we may not be able to contact you.
Where our site has collected non-personal information on an automatic basis, we may use this information to administer the site and collect demographic information for statistical purposes.
The purposes for which we may use personal data (including sensitive personal data) we collect during a student’s association with us include:
- recruitment and admissions;
- academic matters, including:
- the provision of our core teaching, learning and research services (e.g. registration, assessment, attendance, managing progress);
- maintaining student records;
- non-academic matters in support of our core services, including:
- safeguarding and promoting the welfare of students;
- ensuring students’ safety and security;
- managing the use of social media;
- administering finance (e.g. membership fees);
- other administrative purposes, including:
- carrying out research and statistical analysis;
- promoting our services (e.g. providing information about student exchanges, or other events);
- dealing with complaints and enquiries.
How we protect your personal data
We know how much data security matters to everyone. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. However, where you choose to transmit your personal data to us via the internet, we do not guarantee the security of the personal information transmitted and therefore any transmission is at your own risk.
We do not accept any responsibility for any unauthorised access or loss and/or destruction to your personal information that is beyond our control.
Disclosing your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may disclose your personal information with the following category of recipients, and based upon the legal bases and purposes set out above:
- Any third-party who may be involved in delivery of any services that we may offer and which are required by you;
- In the event that we re-organise the business, for example if we novat to a limited liability partnership.
- Other than as set out above, we will not pass your personal information onto a third party unless required by law or by regulation for, example in respect of preventing a crime or fraud.
Posting Personal Information to the Public
At such time when there is a forum on this site, and other ways where you can personally post information regarding yourself we cannot be responsible for any information that you post and you should therefore be cautious about what personal information you provide as, once this information is posted online, it becomes public information.
Linking to other sites
Your personal information is stored in Switzerland and unlikely to be transferred out of Switzerland or out of countries within the European union. However, some of the personal data we process about you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), for example where it is processed by staff operating outside the EEA who work for us or for one of our suppliers, or where personal data is processed by one of our suppliers who is based outside the EEA or who uses storage facilities outside the EEA.
In these circumstances, your personal data will only be transferred on one of the following bases:
- where the transfer is subject to one or more of the “appropriate safeguards” for international transfers prescribed by applicable law (e.g. standard data protection clauses adopted by the European Commission);
- a European Commission decision provides that the country or territory to which the transfer is made ensures an adequate level of protection; or
- there exists another situation where the transfer is permitted under applicable law (e.g. where we have your explicit consent).
Student and Leaver Surveys
We may pass student names and email-addresses to survey contractors to carry out surveys. These organisations and their contractors will use student’s details only for this purpose, and will then delete them.
If you do not want to take part in any of these surveys, please let us know.
Changes to your personal data
Please tell us promptly about any changes to the information we hold about you. This is particularly important for your contact details. You can do this by emailing us at email@example.com.
How long your information is kept
Subject to any other notices that we may provide to you, we may retain your personal data indefinitely in order to maintain our student records and for the purposes of supporting your lifelong relationship with Music&Co.
Security measures to keep your personal data safe
Music&Co acknowledges that the information you provide may be confidential and will maintain the confidentiality of and protect your information in accordance with its normal procedures and all applicable laws. We employ appropriate technical and organisational security measures to help protect your personal data against loss and to guard against access by unauthorised persons.
Once the GDPR comes into force on 25th May 2018, you have the following rights:
- To receive access to and copies of the personal data we hold about you;
- to require that we cease processing your personal data if the processing is causing you damage or distress;
- to require us not to send you marketing communications;
- to require us to correct the personal data we hold about you if it is incorrect;
- to require us to erase your personal data;
- to require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal);
- to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
If you have given your consent and you wish to withdraw it, please contact us using the contact details set out below. Please note that where our processing of your personal data relies on your consent and where you then withdraw that consent, we may not be able to provide all or some aspects of our services to you and/or it may affect the provision of those services.
If you have any queries about this privacy notice or how we process your personal data, want to request access to the personal data that we hold about you or are not satisfied with how we are processing your personal data, please contact us by email: firstname.lastname@example.org; by telephone: +41 (0)44 585 21 45; or by post: Music&Co, Limmatstrasse 35, 8005 Zürich, Switzerland.
Revisions to this policy
We may change this policy from time to time by updating this page and may do so without expressly notifying you of these changes unless the legal bases or purpose for processing your personal information changes. You should check this page from time to time to ensure you are happy with any changes.
Cookies are small pieces of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. You can choose to block cookies that we may send to your device by changing the settings on your web browser.
The information contained in this website is for general information purposes only. The information is provided by Music&Co. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.